SOLUTIONS

Cheetah Loyalty

Deliver unique loyalty programs that will create an emotional connection between your brand and customers.

The Forrester Wave™: Loyalty Technology Platforms, Q2 2019 report is here — and Cheetah Digital has been named a leader in the evaluation. 

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Achieve advanced customer loyalty

Establishing an emotional connection between your brand and customers is the height of marketing success. But achieving it requires a complex, dynamic orchestration of activities and behaviors between your brand and customers that drive engagement at every touchpoint. Our technology and services deliver frictionless interactions that will transform your customers’ experiences, increase their visit frequency and spend, and drive the advanced loyalty your brand craves.

Tie purchases to reactions
Our deep POS and e-commerce integrations ensure member profiles are updated with purchase and redemption activities as they happen. This ability enables real-time reactions to occur per your program specifications. 
More than just points
Your points program doesn’t have to be one-size-fits-all. Cheetah Loyalty has a flexible rules engine that enables brands to consider a customer’s entire activity history, including engagement, purchases, and more to drive powerful rewards.
Reward based on loyalty status
We make it easy to recognize and offer special treatment to your best customers. Our flexible tier structure provides customers with unique earning opportunities based on their loyalty status with your brand.
Right reward, right moment
Providing the right rewards to your most valuable customers is key to retaining their emotional loyalty. With our rewards management capabilities, you can recognize your loyal customers with physical and digital goods, gift cards, and even surprises.
Deliver personalized offers
Define, manage, and target highly personalized offers online, at the register, or even when customers happen to be near your store. We make it easy to deliver single-use coupons and product recommendations, and manage redemptions.
Give your customers a voice
Brands that truly listen to their customers can create stronger, longer-lasting relationships. We can help you conduct quick and effective voice-of-the-customer polls to validate product concepts or progressively build consumer profiles.
Tap into customer influence
Word-of-mouth referrals are one of the most powerful forms of marketing. With Cheetah Loyalty, you can enable your loyal customers to be vocal advocates of your brand on social networks and reward them for the promotion and referrals you receive.
Seamlessly manage mobile wallets
Reach customers via mobile wallet. Native to most customers’ phones and geolocation-enabled, you can securely manage mobile wallet capabilities, including loyalty card storage, offer notifications, and gift card redemptions, directly driving store visits and revenue.
Expert mobile app development
Connect with customers where they are — on their phones. With Cheetah Loyalty, you can create and launch custom-branded, ready-to-run mobile applications that will drive engagement and customer transactions.
Protect your program
Your programs are valuable and protecting them against fraud is a top priority of Cheetah Loyalty. By detecting anomalous patterns, we can automatically lock questionable activities to stop further fraudulent activity.
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Cheetah Loyalty provides the original, brand-driven loyalty experiences you need to build lasting relationships with your unique customer base.

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SECURITY

Drive loyalty with secure technology

A key pillar in generating and retaining customer loyalty is protecting the information they trust you with. Cheetah Loyalty safeguards customer and company information through industry-leading data encryption, strict security standards, and compliance with SOC 2 Type 2 and EU General Data Protection Regulations.

CUSTOMER ENGAGEMENT SUITE

Are your programs driving desired results?

Your marketing and loyalty technologies should seamlessly support one another. Cheetah Loyalty integrates with every Cheetah Digital Customer Engagement Suite solution, ensuring every interaction a customer has along the customer lifecycle will deliver a positive experience and collect the important data you need to effectively target them in the future.